FAQS

Saint Jack is an independent, Australian beauty brand and we make makeup essentials for the makeup artist in everyone.

Saint Jack is named after our founder Beth's grandfather, Jack.

All Saint Jack formulas are developed and manufactured in Australia. We currently have chemists and labs in both Sydney and Melbourne.

We source some packaging and accessories internationally, working with suppliers that meet our strict ethical and sustainability standards.

Ab - sol - utely not. All Saint Jack formulas and vegan & cruelty free.

Yes, our current 'Bang for Your Brush' formula has added fragrance - our signature Saint Jack scent with notes of mandarin, tuberose and sandalwood. The formula also contains alcohol, which can contribute to an overall 'chemical' smell that some users find unpleasant.

Due to the nature of this product, we are unable to accept returns so recommend reconsidering your purchase if you are sensitive to fragrance.

When used correctly, your brushes will feel dry to the touch after using 'Bang for Your Brush'.

If your brushes feel wet after using the formula, it means there is still brush cleaning solution on your bristles. This is typically because:

(a) you have used too much formula or

(b) the brush bristles have not been 'worked through' thoroughly enough on the Brush Cleaning Towel, helping the formula lift the pigment from your bristles and transfer from brush to towel.

If you are experiencing this, we recommend continuing to 'work through' the formula by gently swiping the brush back and forth onto clean sections of the towel until the bristles feel dry to the touch. This may take a few minutes depending on how much formula has been put on the brush.

We recommend using the formula very sparingly and pouring an extremely shallow amount into the Brush Cleaning Tin for best results. Accordingly, after use, you ideally won't have much excess liquid in the tin as this will have been used on your brushes.

If you do have excess liquid in the tin after cleaning your brushes, DO NOT pour this liquid back into the 'Bang for Your Brush' liquid as it will contaminate your solution. Simply pour it down the drain or wipe clean with a tissue, then let air dry.

Saint Jack currently ships to every corner of Australia and New Zealand, with plans to ship to further corners of the globe just around the corner.

Australia: 

Standard shipping is $8 Australia wide or FREE on all orders over $80AUD

Express shipping is also available for $12 Australia wide.  

New Zealand: 

Standard shipping is $15NZD to New Zealand or FREE on all orders over $100NZD. 

All Saint Jack parcels are sent with Australia Post, but may be transferred to local agents depending on your location. 

All orders will be shipped from our Melbourne warehouse in 1-2 business days, with the exclusion of any Victorian public holidays. 

During peak sale periods (including, but not limited to Black Friday, Afterpay Day and Boxing Day), please allow up to 5-7 days for your order to be dispatched. Third party providers, such as Australia Post, may also experience delivery delays during these peak shipping periods, which are beyond our control.

As soon as your order is dispatched from our Melbourne warehouse, you will receive tracking information by email.

Saint Jack strongly recommends downloading the AusPost app to receive the most up to date tracking information about your parcel.

Note: Saint Jack will not be held liable for non-delivery or mis-delivery where an incorrect address has been supplied to us by our customer *or* where a customer has failed to collect their item from an Australia Post collection point once notified. Our Customer Service team will reach out when a parcel has been 'returned to sender' and the customer will be held liable for the additional postage costs to have this parcel delivered again.

If you want to change or cancel your order, email hello@saintjack.com with your order details ASAP. We will try to help but if your order has already been shipped, we unfortunately can't make any changes or cancel.  

Note: Saint Jack is not liable for non-delivery or mis-delivery where an incorrect address has been supplied to us by our customer. The customer will be held liable for the additional postage costs for any parcel that was returned to us as a result of incorrect address supplied at the time of ordering.  

Due to the nature of Saint Jack's products, we are unfortunately able to accept returns or exchanges. Under Australian Consumer Law, Saint Jack is not obligated to provide a refund for 'change of mind' on purchases.

If there are any major or minor problems with your order, you may be entitled to a partial refund, full refund or replacement. If there are any issues with your order, please email us at hello@saintjack.com.au with your order number and our customer service team will get back to you ASAP.  

Afterpay, Apple Pay, Google Pay, Credit Card (Visa, Mastercard or American Express) & PayPal

When finalising your purchase, select Afterpay as your payment method and you’ll be taken to their check out page. If you’ve already got an account, simply sign in and check out. If you don’t already have an account, you will be prompted to create an account before checking out.

Afterpay splits your total purchase cost into four easy instalments. You pay the first instalment at the time of purchase and the remainder every fortnight. Payments are interest-free if you pay on time and the only fees are for late payments. To learn more, visit www.afterpay.com.

*You must be 18 years of age to use Afterpay and have a credit or debit card you can link your account to.

Got another question? Want to chat? Got a Netflix recommendation you’re bursting to share? Hit us up at hello@saintjack.com.au.