FAQS

EVERYTHING! Shop 30% off site wide - minimum spend required.

Brush Friday is live to the public from 8AM Thursday the 20th of November to 11.59PM Friday the 28th of November (AEST).

This is a once a year event and will not be extended.

To make it easier for you, we've automatically applied the 30% discount for you. There is no discount code required and no other Saint Jack discount code can be used in conjunction with this offer.

No. All standard discount codes have been deactivated for the Brush Friday promotion in place of our site wide 30% discount.

The 30% discount is already applied and you cannot stack codes (for example, you cannot stack the 'TIKTOK' code at checkout for a total 40% off)!

All regular discount codes will be reactivated Saturday November 29.

We are working every day throughout the Brush Friday promotion (8AM Thursday the 21st of November to midnight Friday the 28th of November).

We are pumping Sabrina Carpenter through the office speakers and working hard to get your orders out as quickly as we can. Due to increased demand during our Brush Friday sale, we kindly ask that you allow 4-7 days for your order to be dispatched from our Melbourne HQ.

Need or want your order sooner? No problem - we suggest you shop sooner as we pack everything in the order it comes in. As our Founder Beth's Dad always says, 'first in, best dressed!'

Third party providers, such as Australia Post, may also experience delivery delays during these peak shipping periods, which are beyond our control.

If notice a mistake with your address please reach out to us at hello@saintjack.com.au urgently and we will try to fix this for you.

If your order has already been processed or shipped by our team, unfortunately we are unable to make changes.

Note: Saint Jack will not be held liable for non-delivery or mis-delivery where an incorrect delivery information has been supplied to us by our customer *or* where a customer has failed to collect their item from an Australia Post collection point once notified. Our Customer Service team will reach out when a parcel has been 'returned to sender' and the customer will be held liable for the additional postage costs to have this parcel delivered again.

We are working every day throughout the Brush Friday promotion (8AM Thursday the 21st of November to midnight Friday the 28th of November).

We are pumping Sabrina Carpenter through the office speakers and working hard to get your orders out as quickly as we can. Due to increased demand during our Brush Friday sale, we kindly ask that you allow 4-7 days for your order to be dispatched from our Melbourne HQ.

Need or want your order sooner? No problem - we suggest you shop sooner as we pack everything in the order it comes in. As our Founder Beth's Dad always says, 'first in, best dressed!'

Third party providers, such as Australia Post, may also experience delivery delays during these peak shipping periods, which are beyond our control.

Saint Jack currently ships to every corner of Australia and New Zealand, with plans to ship to further corners of the globe just around the corner.

Australia: 

Standard shipping is $9.95 Australia wide or FREE on all orders over $80 AUD

Express shipping is also available for $15 Australia wide. 

For our Australian customers only, for the duration of our Brush Friday promotion (21/11-28/11), spend $200 or more and receive a FREE Express Shipping Upgrade.

New Zealand: 

Standard shipping is $15NZD to New Zealand or FREE on all orders over $100NZD. 

All Saint Jack parcels are sent with Australia Post, but may be transferred to local agents depending on your location. 

As soon as your order is dispatched from our Melbourne warehouse, you will receive tracking information by email.

Saint Jack strongly recommends downloading the AusPost app to receive the most up to date tracking information about your parcel.

Note: Saint Jack will not be held liable for non-delivery or mis-delivery where an incorrect address has been supplied to us by our customer *or* where a customer has failed to collect their item from an Australia Post collection point once notified. Our Customer Service team will reach out when a parcel has been 'returned to sender' and the customer will be held liable for the additional postage costs to have this parcel delivered again.

If you want to change or cancel your order, email hello@saintjack.com with your order details ASAP. We will try to help but if your order has already been shipped, we unfortunately can't make any changes or cancel.  

Note: Saint Jack is not liable for non-delivery or mis-delivery where an incorrect address has been supplied to us by our customer. The customer will be held liable for the additional postage costs for any parcel that was returned to us as a result of incorrect address supplied at the time of ordering.  

Due to the nature of Saint Jack's products, we are unfortunately able to accept returns or exchanges. Under Australian Consumer Law, Saint Jack is not obligated to provide a refund for 'change of mind' on purchases.

If there are any major or minor problems with your order, you may be entitled to a partial refund, full refund or replacement. If there are any issues with your order, please email us at hello@saintjack.com.au with your order number and our customer service team will get back to you ASAP.  

Saint Jack is an independent, Australian beauty brand and we make makeup essentials for the makeup artist in everyone.

Saint Jack is named after our founder Beth's grandfather, Jack.

All Saint Jack formulas are developed and manufactured in Australia. We currently have chemists and labs in both Sydney and Melbourne.

We source some packaging and accessories internationally, working with suppliers that meet our strict ethical and sustainability standards.

Ab - sol - utely not. All Saint Jack formulas and vegan & cruelty free.

Yes, our current 'Bang for Your Brush' formula has added fragrance - our signature Saint Jack scent with notes of mandarin, tuberose and sandalwood. The formula also contains alcohol, which can contribute to an overall 'chemical' smell that some users find unpleasant.

Due to the nature of this product, we are unable to accept returns so recommend reconsidering your purchase if you are sensitive to fragrance.

When used correctly, your brushes will feel dry to the touch after using 'Bang for Your Brush'.

If your brushes feel wet after using the formula, it means there is still brush cleaning solution on your bristles. This is typically because:

(a) you have used too much formula or

(b) the brush bristles have not been 'worked through' thoroughly enough on the Brush Cleaning Towel, helping the formula lift the pigment from your bristles and transfer from brush to towel.

If you are experiencing this, we recommend continuing to 'work through' the formula by gently swiping the brush back and forth onto clean sections of the towel until the bristles feel dry to the touch. This may take a few minutes depending on how much formula has been put on the brush.

We recommend using the formula very sparingly and pouring an extremely shallow amount into the Brush Cleaning Tin for best results. Accordingly, after use, you ideally won't have much excess liquid in the tin as this will have been used on your brushes.

If you do have excess liquid in the tin after cleaning your brushes, DO NOT pour this liquid back into the 'Bang for Your Brush' liquid as it will contaminate your solution. Simply pour it down the drain or wipe clean with a tissue, then let air dry.

Afterpay, Apple Pay, Google Pay, Credit Card (Visa, Mastercard or American Express) & PayPal

Afterpay is a buy now, pay later platform that lets you pay for your items in 4 instalments over 6 weeks, interest free.

When you use Afterpay, you pay for your items in 4 instalments over 6 weeks, without incurring any interest. To use Afterpay, add items to your shopping cart then select Afterpay from the available payment options. You pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks.

To find out more, visit the Afterpay website.

Late fees, eligibility criteria and T&Cs apply. Afterpay Australia Pty Ltd Australian Credit Licence 527911.

Got another question? Want to chat? Got a Netflix recommendation you’re bursting to share? Hit us up at hello@saintjack.com.au.