FAQS

All orders are dispatched from our Melbourne HQ within 1-2 business days from when your order is placed, with the exception of Victorian and national public holidays. 

Third party providers, such as Australia Post, may also experience delivery delays during these peak shipping periods, which are beyond our control.

Saint Jack currently ships within Australia and to our friends in New Zealand. 

Australia: 

• Standard shipping is $9.95 or FREE on all orders over $99. 
• Express shipping is $15 Australia wide. 

New Zealand: 

• Standard shipping is $15NZD to New Zealand or FREE on all orders over $120NZD. 

All Saint Jack parcels are sent with Australia Post, but may be transferred to local agents depending on your location. 

As soon as your order is dispatched from our Melbourne warehouse, you will receive tracking information by email. 

We recommend downloading the AusPost app to receive the most up to date tracking information about your parcel. 

Note: Saint Jack will not be held liable for non-delivery or mis-delivery where an incorrect address has been supplied to us by our customer *or* where a customer has failed to collect their item from an Australia Post collection point if they were not at the listed address when delivery was attempted. 

In the event your parcel is 'returned to sender', our team will reach out and ask you kindly pay a re-delivery fee to help cover the additional postage costs & administration to have the parcel sent out again. 

If you want to change or cancel your order, email hello@saintjack.com with your order details ASAP. We will try to help but if your order has already been shipped, we unfortunately can't make any changes or cancel.  

Due to the nature of Saint Jack's products, we are unfortunately do accept returns or exchanges. Under Australian Consumer Law, Saint Jack is not obligated to provide a refund for 'change of mind' on purchases.

If there are any major or minor problems with your order, you may be entitled to a partial refund, full refund or replacement. If there are any issues with your order, please email us at hello@saintjack.com.au with your order number and our customer service team will get back to you ASAP.  

Saint Jack is an independent, Australian beauty brand that makes makeup essentials for the makeup artist in everyone. 

Founded by professional makeup artist Beth Wilson in 2020, our HQ is based in Melbourne and we are proudly female owned & operated.

*Saint Jack was Beth's grandfather's nickname 🤍

All Saint Jack formulas are developed and manufactured in Australia. 

We source some packaging and accessories internationally, only working with suppliers that meet our strict ethical and sustainability standards.

No. All Saint Jack formulas & products are both vegan and cruelty free.

Yes, our current 'Bang for Your Brush' formula has added fragrance - our signature Saint Jack scent with notes of mandarin, tuberose and sandalwood. The formula also contains alcohol, which can contribute to an overall 'chemical' smell that some users find unpleasant.

Due to the nature of this product, we are unable to accept returns so recommend reconsidering your purchase if you are sensitive to fragrance.

When used correctly, your brushes will feel dry to the touch after using 'Bang for Your Brush'.

If your brushes feel wet after using the formula, it means there is still brush cleaning solution on your bristles. This is typically because:

(a) you have used too much formula or

(b) the brush bristles have not been 'worked through' thoroughly enough on the Brush Cleaning Towel, helping the formula lift the pigment from your bristles and transfer from brush to towel.

If you are experiencing this, we recommend continuing to 'work through' the formula by gently swiping the brush back and forth onto clean sections of the towel until the bristles feel dry to the touch. This may take a few minutes depending on how much formula has been put on the brush.

We recommend using the formula very sparingly and pouring an extremely shallow amount into the Brush Cleaning Tin for best results. Accordingly, after use, you ideally won't have much excess liquid in the tin as this will have been used on your brushes.

If you do have excess liquid in the tin after cleaning your brushes, DO NOT pour this liquid back into the 'Bang for Your Brush' liquid as it will contaminate your solution. Simply pour it down the drain or wipe clean with a tissue, then let air dry.

Afterpay, Apple Pay, Google Pay, Credit Card (Visa, Mastercard or American Express) & PayPal

Afterpay is a buy now, pay later platform that lets you pay for your items in 4 instalments over 6 weeks, interest free.

When you use Afterpay, you pay for your items in 4 instalments over 6 weeks, without incurring any interest. To use Afterpay, add items to your shopping cart then select Afterpay from the available payment options. You pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks.

To find out more, visit the Afterpay website.

Late fees, eligibility criteria and T&Cs apply. Afterpay Australia Pty Ltd Australian Credit Licence 527911.

Don't see your question answered here? Don't worry - email us at hello@saintjack.com.au and someone from our team will get back to you right away.