Where does Saint Jack ship to?
We currently ship to every corner of Australia and New Zealand (we're working on shipping it to further corners of the universe as we speak).
All shipments are carried with Australia Post or Couriers Please, depending on your location.
How much does shipping cost?
Australia:
New Zealand:
How long will it take for my order to ship?
All orders will be shipped from our Melbourne warehouse in 1-2 business days, with the exclusion of any Victorian public holidays.
During peak sale periods (including, but not limited to, Black Friday and Afterpay Day), please allow 5 business days for your order to be dispatched. Third party providers, such as Australia Post, may also experience delivery delays during these peak shipping periods.
Can I track my order?
YES because we also wait by the window when we buy something online! Once your order has been shipped, you'll get an email with your tracking number and you can watch your baby every step of the way.
Note: Saint Jack will not be held liable for non-delivery of mis-delivery where an incorrect address has been supplied to us by our customer. The customer will be held liable for the additional postage costs for any parcel that was returned to us as a result of incorrect address supplied at the time of ordering.
Can I cancel my order?
If you want to change or cancel your order, email hello@saintjack.com with your order details ASAP. We will try to help but if your order has already been shipped, we unfortunately can't make any changes or cancel.
Can I get a refund?
Due to the nature of our products, we are unfortunately able to accept returns or exchanges. Under Australian Consumer Law, Saint Jack is not obligated to provide a refund for 'change of mind' on purchases.
If there are any major or minor problems with your order, you may be entitled to a partial refund, full refund or replacement. If there are any issues with your order, please email us at hello@saintjack.com.au with your order number and our customer service team will get back to you ASAP.
Got another question?
So you didn't find what you were looking for? Don't worry. Send us an email and we'll sort it out!